Last Date : 15TH JULY, 2021

Kashmir Education Initiative (KEI), a registered philanthropic organization working in the field of education for economically challenged students is looking for an IT Support Administrator who will be responsible for day-to-day support and administration of IT systems and platforms at KEI (Srinagar Office).

The primary duty involves managing the office IT infrastructure, a website, CRM, corporate email and document platform. This indudes providing technical support for problems and Issues via phone, email or face to face conversation with end users. The person will also be responsible for implementing changes to platforms and systems on an as-needed basis.

JOB DUTIES:

Execute service requests end user support (desktop, telephony, applications, connectivity etc.)

Execute standard changes such as create email accounts, AD users,share folders and backup data or restore files.

Procurement and deployment of IT equipment

Day today maintenance and enhancement of KEI online platforms (Website, Sod al Media, CRM, databases etc.)

Keep knowledge base updated

Facilitate and or conduct Scholar/Staff trainings on KEI platform technologies

Audit and report on usage of and deviations from approved software and technologies

POSITION REQUIREMENTS:

The IT Administrator needs to have a service-oriented mindset, strong technical interest and experience with general IT infra structure and software. Specifically, the candidate needs to have experience in the following areas:

Experienced in providing end to end IT Support in areasof networking, system maintenance and administration

Experienced in administering online platforms such as websites, social media platforms

Basic knowledge of Website design and development using HTML and JavaScript

Working knowledge of AD management, networking and routing

Strong computer skills like MS Windows, MS Office, G-Suite (Drive, Docs, Email)
Experienced in tracking metrics and creating reports and dashboards

Experience in building requirement analysis document, design document, &testing procedures

Ability to document and resolve system support Issues

Experience in creating user focused& technical documentation and procedures.

Strong desire for service excellence, professional conduct and continuous improvement. Strong written and spoken English

Knowledge of databases and SQL is highly desirable but not required.

QUALIFICATIONS

Bachelor or Diploma in IT or related discipline

Working experience of 3-5 years in a technology support setting

Hands on experience in troubleshooting issues and resolving end user issues IT certifications in one of the competency areas

Excellent written and verbal communication skills.

How to Apply :

Submit your CV by mail in PDF or .Doc format to recruitment@kashmirei.org.

LAST DATE FOR SUBMISSION OF CV :15TH JULY, 2021
FOR DETAILS CALL -91-9596404691